How can we help?
Common questions about subscriptions, refunds, and your account. Can't find an answer? Reach the team below.
Frequently asked
How do I cancel my subscription?
Subscriptions are managed by Apple or Google — not us. On iOS: Settings → Apple ID → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Cancel anytime; Pro stays active until the period ends.
Can I get a refund?
Refunds are handled by the store where you purchased. Apple: reportaproblem.apple.com. Google: request within 48 hours from your Play order receipt.
How do I delete my account?
Open the app, go to Settings → Delete account. Your profile, decks, and messages are removed within 30 days. See our Privacy Policy for details.
What does Founder Pro include?
AI pitch deck analysis, AI Startup Coach (30 reports/month), unlimited investor discovery and matching, unlimited messaging, target list CRM, a monthly Boost credit, and more. See the full comparison on Pricing.
What does Investor Pro include?
Unlimited startup discovery, AI-powered matching (sector/stage scoring), advanced filters, founder update feed, unlimited messaging with founders, priority meeting & intro requests, and a verified investor badge. See Pricing.
My pitch deck was rejected by the security scan
Uploaded decks are scanned by VirusTotal before being shared. If a clean file is flagged, re-export the PDF and re-upload. The scan runs automatically; you do not need to wait.
Is StartupInvest a broker-dealer?
No. We are a matchmaking platform. We do not execute trades or hold funds. See Terms §7.